Effective Date: 21 October 2024 

Welcome to The Wave Resorts Ltd.! By using our website (www.thewaveresorts.com) and booking or staying at our resort, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation or using our services.

1. Reservations and Bookings

• Eligibility: You must be at least 18 years old to make a reservation.
• Payment: All bookings must be secured with valid payment details (e.g., credit card). A deposit may be required at the time of booking, and full payment is typically due upon check-in or before arrival, depending on the rate or package.
• Cancellation Policy: Our cancellation policy may vary depending on the rate plan or special offers you choose. Please refer to your booking confirmation for details. Cancellations made after the specified deadline may result in fees or forfeiture of deposits.
• No-Shows: In the event of a no-show, a full charge for the stay may apply.

2. Check-In and Check-Out

• Check-In Time: 10:00 AM
• Check-Out Time: 10:00 AM
  Late check-outs may incur additional charges and are subject to availability.

3. Room Rates and Taxes

• Room rates are quoted per night and are subject to applicable taxes and fees. Prices may vary based on the season, promotions, and room type.
• Additional charges may apply for extra guests, services, or amenities.

4. Use of the Resort

• Guest Conduct: Guests are expected to respect other guests, staff, and the property. Any damage caused by negligence or inappropriate behavior may result in additional charges.
• Smoking: The Wave Resorts Ltd. is a non-smoking property. Smoking is prohibited in all rooms and indoor public areas. Designated smoking areas are provided outside.
• Pets: Pets are not allowed unless specified by the resort’s pet policy.
• Facilities and Amenities: The resort offers various facilities and amenities (e.g., pool, gym, spa). Guests must follow the rules and safety guidelines for each facility.

5. Liability and Damages

• Personal Belongings: The Wave Resorts Ltd. is not responsible for the loss or damage of personal belongings, valuables, or money. We encourage the use of in-room safes for valuables.
• Resort Property: Guests are responsible for any damage to the property caused by their actions or negligence. We reserve the right to charge for repairs or replacements.

6. Promotions and Special Offers

• Non-Transferable: Promotions, discounts, or special offers are non-transferable and cannot be combined with other offers unless explicitly stated.
• Terms of Use: Each promotion or special offer may have its specific terms and conditions. Please read and understand the terms of each offer before booking.

7. Website Use

• Content: All content on our website, including images, text, and media, is the property of The Wave Resorts Ltd. or its licensors and is protected by copyright laws. Unauthorized use or reproduction of the content is prohibited.
• Accuracy: While we strive to ensure the accuracy of the information on our website, occasional errors or omissions may occur. We reserve the right to correct any errors and adjust prices, availability, or terms without prior notice.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website or making a reservation, you agree to the terms outlined in our Privacy Policy.

9. Force Majeure

The Wave Resorts Ltd. is not liable for any failure or delay in performing our obligations if such failure or delay is due to circumstances beyond our control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, or governmental actions.

10. Limitation of Liability

To the maximum extent permitted by law, The Wave Resorts Ltd., its employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your stay, use of our services, or access to our website.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising out of or relating to these terms will be resolved in the courts of Bangladesh

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and the updated version will take effect upon posting.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

The Wave Resorts Ltd.

Email: booking@thewaveresorts.com

Phone: +880 1985-444805

Address: Inani, Cox’s Bazar, Chittagong, Bangladesh.