Effective Date: 21 October 2024
At The Wave Resorts Ltd., your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make bookings, or stay at our resort. By using our services or accessing our website at www.thewaveresorts.com, you agree to the terms of this policy.
1. Information We Collect
We collect different types of personal information to provide a personalized experience during your stay and to improve our services.
Personal Information:
- Name, email address, phone number, postal address, and identification details (e.g., passport/ID number).
- Payment details, including credit card numbers, for processing bookings and purchases.
- Booking preferences, travel details, and stay history (e.g., room preferences, special requests).
Automatically Collected Information:
- IP address, browser type, operating system, and other technical data when you access our website.
- Cookies and similar technologies to enhance user experience and gather usage data.
Other Information:
- Feedback, surveys, or inquiries submitted through our website or during your stay.
2. How We Use Your Information
We use your data for:
- Reservation and Booking: To process and manage your reservations, payments, and special requests.
- Personalized Guest Experience: To customize your stay based on your preferences, including room choices and amenities.
- Marketing and Promotions: To send offers, newsletters, and promotions related to our resort, if you opt in.
- Website Improvements: To analyze website usage, ensure smooth navigation, and improve user experience.
- Legal Compliance: To meet legal obligations, such as tax and record-keeping requirements.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors (e.g., payment processors, IT support, housekeeping services) to facilitate our services.
- Legal Requirements: Authorities or regulatory bodies if required by law.
- Business Partners: If you consent, we may share your information with partners for promotional or co-branded offers.
We do not sell your personal information to third parties.
4. Data Security
We are committed to securing your data. We implement technical and organizational measures to protect your information from unauthorized access, misuse, or loss.
However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics on website performance. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to your information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to legal retention obligations.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails.
7. Third-Party Links
Our website may contain links to third-party sites. Please note that this Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any external sites you visit.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the new policy on our website and updating the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Wave Resorts Ltd.
Email: booking@thewaveresorts.com
Phone: +880 1985-444805
Address: Inani, Cox’s Bazar, Chittagong, Bangladesh.
